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Return & Exchange Policy

Your satisfaction is our priority. We've made returns and exchanges simple, hassle-free, and customer-friendly.

calendar_month
7 Days
Return Window
currency_rupee
100%
Money Back Guarantee
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Free
Return Shipping
speed
5-7 Days
Refund Processing
1

Return Eligibility

We accept return/exchange within 7 days of delivery for most items. To be eligible for a return, items must meet the following conditions:

  • check_circle Unused & Unworn: Items must be in their original condition with all tags attached and no signs of wear or use.
  • check_circle Original Packaging: Products should be returned in their original packaging with all accessories and documentation included.
  • check_circle Proof of Purchase: A valid order number or receipt is required for all returns and exchanges.

info Important Note

Sale items, customized products, and gift cards are final sale and cannot be returned or exchanged unless defective.

2

How to Return an Item

Returning your purchase is quick and easy. Follow these simple steps:

1

Initiate Return

Log in to your account and navigate to "My Orders". Select the item you wish to return and click "Request Return".

2

Choose Reason

Select the reason for return from the dropdown menu. This helps us improve our products and services.

3

Schedule Pickup

Choose a convenient date and time for our courier partner to collect the item from your doorstep—completely free of charge.

4

Pack Securely

Pack the item securely in its original packaging with all tags and accessories. Our courier will provide the return label.

5

Quality Check

Once we receive your return, our team will inspect the item within 2-3 business days to verify it meets return criteria.

6

Receive Refund

After approval, your refund will be credited within 5-7 business days to your original payment method.

3

Exchange Policy

Need a different size or color? We make exchanges seamless and convenient:

  • swap_horiz Size Exchange: If the size doesn't fit perfectly, exchange it for a different size at no additional cost within 7 days.
  • palette Color/Style Exchange: Changed your mind about the color or style? Exchange it for another variant of the same product at the same price.
  • local_shipping Free Shipping: We cover both pickup and delivery charges for all exchanges—you pay nothing extra.
  • inventory Subject to Availability: Exchanges are subject to product availability. If unavailable, you'll receive a full refund or store credit.

star Pro Tip

Use our detailed size guide on each product page to find your perfect fit and reduce the need for exchanges.

4

Refund Process

Once your return is received and inspected, we'll notify you about the approval or rejection of your refund:

  • verified Approval: If approved, your refund will be automatically processed to your original payment method within 5-7 business days.
  • credit_card Credit/Debit Cards: Refunds to cards typically appear within 5-10 business days depending on your bank's processing time.
  • account_balance_wallet Digital Wallets: Refunds to UPI, PayTM, or other digital wallets are processed within 3-5 business days.
  • account_balance Net Banking: Bank transfers and net banking refunds are completed within 5-7 business days.
  • storefront Store Credit: Opt for instant store credit and receive 10% extra to use on your next purchase—available immediately.
5

Damaged or Defective Items

Received a damaged or defective product? We sincerely apologize and will make it right immediately:

  • report Report Within 48 Hours: Contact our customer service team within 48 hours of delivery with photos of the damaged item.
  • build Manufacturing Defects: Items with manufacturing defects will be replaced free of charge or fully refunded based on your preference.
  • front_hand No Questions Asked: We prioritize your satisfaction—damaged items can be returned without needing to meet standard return conditions.
  • rocket_launch Priority Processing: Damaged/defective item claims are processed on priority, with replacements shipped within 24-48 hours and will be delivered within 5-7 business days..
6

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

  • block Gift Cards: Gift cards and e-vouchers are non-refundable and non-exchangeable.
  • block Final Sale Items: Products marked as "Final Sale" during promotions cannot be returned or exchanged.
7

International Returns

For international orders, please note the following return guidelines:

  • public Extended Window: International customers have 10 days from delivery to initiate a return.
  • local_shipping Shipping Costs: Customers are responsible for return shipping costs for international orders.
  • gavel Customs & Duties: Original customs duties and import taxes are non-refundable as per international trade regulations.
  • mail Return Address: Please contact our international support team at international@crusthood.com for a return shipping label and address.
8

Cancellations

Need to cancel your order? We understand plans change:

  • cancel Before Shipping: Orders can be cancelled free of charge anytime before they're shipped. Full refund issued immediately.
  • schedule Processing Time: Most orders are processed within 24 hours. Cancel as soon as possible to avoid shipping.
  • inventory_2 After Shipping: Once shipped, orders cannot be cancelled but can be refused at delivery or returned after receipt.
  • settings How to Cancel: Log into your account, go to "My Orders", and click "Cancel Order". Or contact support at +91 7571 84 0947.

Need Help With Your Return?

Our customer service team is here to assist you every step of the way. We're committed to making your experience exceptional.

support_agent Contact Support assignment_return Initiate Return